At DOF we want your online shopping experience to be easy and enjoyable. And of course, we want you to love your shoes!

If for any reason, you are not happy with your purchase, Please contact us at within 14 days of receipt of your purchase outlining your reason for return so you can be issued with an RA number.

Returns received without an RA number will not be accepted. 

Please note that in order for refunds/exchanges to be approved the below criteria must be met:

1. The product must be returned to us in original condition, unworn and undamaged.

2. Items must be returned in their original packaging.  Returns without the shoebox cannot be accepted. 

3. Item must be returned with an assigned RA Number.


Our office is located in Melbourne, Australia. If purchasing from outside Australia, all return costs (on sale and full priced items) are the customer's responsibility. .  We also highly recommend that you return your purchase with a service that provides you with tracking details as we cannot take responsibility for any lost parcels. 

Replacement items will only be shipped after the item has been received.

Please feel free to contact our customer service staff for help with any fit or sizing queries.   We will do everything we can to help ensure your size is correct and the order is to your expectation.  Feel free to get in touch with our online team at for any questions  you may have before purchasing.




If you are returning a full priced item within Australia, our customer service team will provide you with a prepaid return label. 

Replacement items will only be shipped after the item has been received.


Sale items are not available for refund but can be happily exchanged or credited.  Credit notes are issued with a 3 month period to be re-used.

For items purchased on sale, the customer is responsible for the postage costs of returning the item to us. 

Replacement items will only be shipped after the item has been received.



We offer refunds on full price items only in accordance with our policy as above.

Your refund will be credited to the original credit card or paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.  

Returns and Exchanges are processed each Wednesday.


We thoroughly check all items to ensure they are in perfect condition and packaged carefully before sending to you, but sometimes we may miss something.   

If you receive a faulty item please contact us within 7 days from the receipt of goods and we will let you know the next steps. Full refunds are provided for items that are accepted as faulty.