AUSTRALIAN ORDERS
FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS.*
Standard and Express orders within Australia are delivered via Australia Post registered mail. A shipping confirmation email with your tracking number will be sent once your order is dispatched.
You will be required to sign for your delivery.
*Excluding Warehouse Sale and other promotional periods.
STANDARD SHIPPING
We offer free standard delivery on all orders within Australia.
Delivery is expected within 5–7 business days. This estimation may vary during holiday periods.
EXPRESS SHIPPING
$15.00 express delivery within 2–3 business days from dispatch in metropolitan areas. Check here if your area is covered in the Australia Post Express Network
INTERNATIONAL ORDERS
FLAT RATE EXPRESS INTERNATIONAL SHIPPING $30AUD
All international orders within Australia are delivered via FedEx express mail and will require a signature on delivery. Delivery is expected within 5–14 days from dispatch depending on location. A shipping confirmation email with your tracking number will be sent once your order is dispatched which will allow you to track and trace your delivery at any time.
FREE international shipping on all orders over $499 AUD value.
Expr
|
COUNTRY |
FLAT RATE |
|
New Zealand |
$30 AUD |
|
China, Malaysia, Singapore |
$30 AUD |
|
Hong Kong |
$30 AUD |
|
Austria, Switzerland |
$30 AUD |
|
Belgium, France, Germany, Italy, Netherlands, Spain |
$30 AUD |
|
UK |
$30 AUD |
|
US/CAN |
$30 AUD |
International duties and taxes are now calculated at the checkout and are included in the total price. The checkout price is the final price.
Please allow for potential shipping delays during promotional/ calendar event periods.
LOST OR DAMAGED GOODS
Oh no! Get in touch with us here to resolve in the case of lost or damaged goods.
If you have any enquiries outside of the above — contact us at customercare@dofofficial.com
RETURNS
To complete your return, we require a receipt or proof of purchase.
Contact our customer service team at customercare@dofofficial.com to obtain an RETURN AUTHORISATION number.
Our return policy is valid for 14 days from when you receive your order. We will not accept returns after this period; refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Promotional period sale items are not eligible to be returned or refunded. However, they are unable to be returned for a refund. We will happily exchange a promotional sale item for size or style.
If you cannot find a style to exchange your product with, we will offer a credit note which will be valid for 6 months post issue.
Promotional sale items will be returned at the cost of the customer.
REFUNDS
Once your return has been received and inspected, you will receive a confirmation. You will also receive a notice of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
1. Please double check your bank account if you are unsure whether your refund was received.
2. Contact your credit card company as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
As a last resort, contact customercare@dofofficial.com.
PROMOTIONAL SALE ITEMS (if applicable)
Only full priced items may be refunded, unfortunately sale items cannot be refunded. A credit note will be provided in the case of a returned sale item\s.
ANNUAL ARCHIVE SALE
Items purchased in annual archive sales cannot be returned or refunded, credit notes will not be provided. All sales are final. Please consider this before purchasing during these sale periods.
EXCHANGES
If you need to exchange an item, email customercare@dofofficial.com. Replacements will only be provided if an item is defective or damaged. Please email us with photo evidence so we can inspect and resolve this.