1. Do you ship Globally?
YES we do! We offer international shipping to most countries. If you are unsure please contact us at email@example.com
All orders are shipped from our warehouse in Australia. We use DHL for all international orders and will deliveries will require a signature on delivery.
* We are currently offering Free international shipping for all orders over USD250
A shipping confirmation email with your tracking number will be sent once your order is dispatched which will allow you to track and trace your delivery at any time.
2. How long after placing my order will it be shipped?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Our cut-off time for same day dispatch is 3 PM, (Australian Eastern Standard Time) Monday - Friday.
Orders placed after the daily cut off or on the weekend will be shipped the following business day. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders.
Upon dispatch you will receive an email update with a tracking number for your order.
3. How long will shipping take?
* Standard Shipping: 4-7 business days to most major cities, world-wide.
* Non metro locations: 10-14 Business days.
Note: There can be occasional customs or courier delays which may affect your delivery timeframe, these unfortunately are beyond our control. Please ensure your delivery address is attended during business hours to ensure you are able to accept delivery of your package. We cannot deliver to PO boxes. In most cases a signature will be required on delivery to confirm that the package has been received.
4. International Duties & Taxes
Please note International delivery costs DO NOT include any duties, foreign taxes or other fees which may be applied by customs at your destination country. Any additional charges incurred are the responsibility of the customer. Please contact your local customs office for further information.
LOST OR DAMAGED GOODS
Oh no! Get in touch with us here so that we can sort this out for you asap!
If you have any needs outside of the above, or if you just want to say hey — contact us at firstname.lastname@example.org