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A message from D.O.F about COVID-19
By now we are all aware of the severity of COVID-19 and the impact it is having on the entire global community. We hope you are all taking care of yourselves and your family and keeping positive in what is potentially the most trying time our western world has experienced in our lifetime. We wanted to let you know how it is affecting the D.O.F. operations and how we are working to do our bit to provide the much needed positivity needed to get to the other side.
Orders and Operations
Our online store is still operating as per normal. Our Head Office team are working remotely from the safety of our own homes and we have all become familiar with Zoom for daily meetings!
Our warehouse are working with skeleton staff so they can ensure social distancing rules are adhered to. All orders are packed wearing gloves and taking into consideration best practice recommendations in these times. Orders are usually dispatched within 24 hours, however in this period orders may be a little delayed due to the above need for less staff. We appreciate your understanding and patience with us during this time.
Australia Post is still operating normally, however due to the increase in demand in online shopping and new procedures required there have been some delays. Please keep in contact with us if you have any queries on your order and we will be happy to help liaise with Australia Post for you. In this time, we do not recommend using Express Post and will turn off this service as there is less guarantee of being able to meet the expected turnaround timelines of this service.
Our manufacturing base is completely located in Italy, from our material suppliers to our shoe makers. We are devastated to see the impact this virus has had on a country we love so much and who has given us so much joy to work with. They are a culture of people brimming with warm hellos, always eager to share their table of food and show off their local towns they are so proud of. Working with them we have very quickly felt like one of their family and we are in constant contact with them to ensure they are getting through this very difficult time knowing we will be there on the other side waiting to help them rebuild again. We dont know at this stage when our factories will return to their beloved places of work, however we do know that we will do everything we can to support them rebuild and come back better than ever. They continue to share a strong and positive message...... "ANDRA TUTTO BENE".... meaning everything will be ok.
Of all our messages, our most important is THANKYOU. We are so grateful for your continuing support in helping us support these small family businesses get back to the factories they are so proud of.
BE KIND. BE PATIENT. STAY SAFE XX
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